Curriculum Vitae
Experience
Cloud Support Consultant – OVHcloud
📍 Jan 2023 – Present | Montreal, Quebec, Canada
At OVHcloud, I work in the analysis and resolution of complex incidents within VMware Private Cloud environments, focusing on backup, recovery, and service continuity.
I am responsible for:
Managing critical incidents related to VMware vSphere, NSX and Dedicated Servers.
Subject Matter Expert in Veeam Backup & Replication and Zerto cases;
Diagnosing issues involving networks, servers, databases, and storage systems;
Optimizing performance and preventing potential failures;
Providing technical support in English, French, Portuguese, and Spanish;
Ensuring an exceptional customer experience by combining technical precision and empathy.
Broadcast Network Operator – Vivaro Media (Aldea Solutions Inc.)
📍 Jul 2022 – Dec 2022 | Montreal, Quebec, Canada
Responsible for monitoring, operating, and managing video transmissions for international sports events.
Coordinated and performed network troubleshooting in four languages (English, French, Spanish, and Portuguese);
Diagnosed incidents during live video broadcasts;
Implemented action plans to minimize the impact of transmission failures;
Communicated directly with transmission operators to ensure the technical success of all broadcasts.
Technical Support - SIR Solutions
📍 Jun 2019 – Jun 2022 | Montreal, Quebec, Canada
Technical Support Analyst Lvl2
Responsible for resolving technical incidents related to software applications, networks (VPN, RDP, and Firewalls), and SQL databases.
Analyzed logs and network conflicts;
Updated clients according to Service Level Agreements (SLAs);
Provided second-level support for corporate clients in Quebec and Ontario.
Technical Support Advisor Lvl1
Worked on the front line of technical support, performing diagnosis, triage, and customer service.
Collaborated with Level 2 teams to resolve incidents;
Provided feedback to identify patterns and recurring technical issues;
Delivered bilingual support (English and French) with a strong focus on service excellence.
Brazilian Air Force (Força Aérea Brasileira – FAB)
📍 Feb 2014 – Aug 2018 | Brazil
Military Student - Air Cadet Preparatory School (EPCAR)
Served with the rank equivalent to Third Sergeant.
Successfully completed the Cadet Preparatory Course for admission to the Air Force Academy.
Developed strong foundational skills in discipline, teamwork, and military protocols.
Cadet - Air Force Academy (AFA)
Served with the rank equivalent to Sub-Lieutenant.
Completed the practical glider solo flight on the TZ-20 aircraft.
Completed the pre-solo practical flight course on the T-25 A/C aircraft.
Completed three semesters of Bachelor’s studies in Aeronautical Sciences and Public Administration.
Gained in-depth knowledge of aviation theory, flight mechanics, and public administration principles.
Education
College Milestone – DEP, Computing Support
📅 2019 – 2020 | Montreal, Canada
Technical training focused on:
Computer Networking
Programming
Databases
Operating Systems
Hardware
Technical Support
Customer Service in English and French
ETEP – Centro Universitário
📅 2023 – Present | Brazil
Technological Diploma in Systems Analysis and Development
Focus areas:
Object-Oriented Programming
Systems Analysis
Database Management
Computer Networks
Project Management
Escola Preparatoria de Cadetes do Ar (EPCAr)
📅 2014– 2016 | Barbacena, Brasil
Technical training focused on:
Air Force High School
Cadet Preparatory Course for admission to the Air Force Academy.
🏅 Certifications
CompTIA Cloud Essentials+ (Issued by CompTIA – Sep 2024)
Certification focused on understanding the principles of cloud computing, architecture, and best practices in security and governance.Zerto Certified Associate (Issued by Hewlett Packard Enterprise – Dec 2021)
Certification focused on disaster recovery and data replication in virtualized environments.
🌐 Languages
Portuguese: Native
French: Full Professional Proficiency
English: Professional Working Proficiency
Spanish: Intermediate